Typical  IT requirements addressed by Captain M.A.I.L. for an SME (SMB)

Captain M.A.I.L. has been crafted keeping in mind the business requirements of the SME sector, especially non-IT companies in India. Our experience is that a typical SME needs solutions similar (in terms of end results) to that required by the large companies / corporates.

Here are some of the requirements and how Captain M.A.I.L. meets them:

Clean email, delivered to the point of usage (i.e., your office)	Captain M.A.I.L. has integrated virus and spam filters; and email is pushed to your office
Security from the Internet	Firewall is integrated
Prevent / log unauthorized Internet access; ensure Internet is used for productive official purposes and not recreational purposes	Internet access control is available (Blocking of sites; access only to certain sites; usage logs)
Conveniently and economically exchange files, especially large design or multi-media files (between staff, vendors, clients)	Secured file transfer service available
Securely connect branch offices to the head office to access applications (like ERP, accounting, CRM, CAD, billing, inventory management), files and data	VPN (Virtual Private Network) service is available
Automatic "filing" of all email so that any old email can be found and accessed easily; this filing should not be dependent on users	Email archival facility available; email data backup facility (to secondary media) also available
Different staff members in different teams need to interact and work together efficiently, with coordination in terms of schedules, etc. E.g. sales people need to schedule calls for service team; tele-sales needs to schedule calls for field sales; project managers need to schedule tasks for their teams	Captain M.A.I.L. has groupware facility which provides shared calendar, task list, projects
Staff from different locations need to access and update documents, reports, process documentation; but should not be able to access documents they don't have access to	Captain M.A.I.L. has document repository with full access controls
"We are in our ...... business, not in the information technology (IT) business. We do not want the pain of getting skilled people, retaining them, arbitrating between vendors, developing expertise, etc." (Typically heard from companies)	Captain M.A.I.L. is a fully managed service. We will install and configure it, integrate other pieces like ISP service, and keep it working for you. In case of any problem, just call our Helpdesk.

Thus it is clear that Captain M.A.I.L. is much more than an email service; in fact it is a true business enabler for today's requirements. Further, the service is delivered for Bangalore / Chennai  / Hyderabad / Secunderabad / Coimbatore / Mysore, India making us just a phone call away, where you can reach and talk to a human for support!

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